One of the world’s largest INGOs — operating through an affiliate network — needed to rethink the role of its UK-based Global Secretariat. Changing operating conditions required the central body to evolve from a support function into a proactive provider of common services and strategic guidelines.

The engagement redesigned the Secretariat’s role, operating model, and structure across HR, Finance, IT, and MIS/ERP — based on a distributed network of internal service providers enabling consistency across affiliates while preserving local flexibility.

Outcome

New operating model and organisation design enabling the Global Secretariat to remain relevant and effective in a changing global NGO landscape.

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